WebJul 27, 2024 · Access CTAs, Tasks & Playbooks. Cockpit is the day-to-day workspace for CSMs. As a turbo-charged “to-do list” that integrates with the rest of your system, it turns … WebGainsight inSided 0; Gainsight PX 487; JO, Email & Notifications 690; Reports & Dashboards 706; Revenue Optimization 13; Rules & Permissions 597; Scorecards 8; Surveys & NPS 244; Timeline 244; Other CS Features 366
Assign CTAs to a CSM Pool or Queue Gainsight Community
WebAbility to Clone CTA. It would be helpful to have the ability to clone CTAs. For example, on our team each CSM manually creates CTAs so that we have visibility into when customers are launching various modules and when we have blackout dates aligned with new product release. It would be great to be able to clone a CTA so that we are not ... WebHi, new to Gainsight but am I able to trigger a CTA from a change in the value of a field? Use Case: If the value in the Stage field on a Company is changed from Implementing to Go-live can this create a CTA for the CSM advising them of the go-live and to use the associate playbook to on-board them to Customer Success. crystal gayle hit songs
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WebUse the Email Assist to log the email into the Relationship Timeline. Go the Relationship Timeline entry, click on ‘Edit’ and use ‘Associated Records’ to link the entry to a specific Call To Action. Unfortunately, this is a 2-step process that takes away a lot of time from the CSMs, as they need to update multiple CTAs on a daily basis. WebAt PagerDuty, I helped the CS org by developing process and playbooks, building Gainsight CTA framework, helping build the CSM candidate … WebOverview. The CTA Health Analysis dashboard helps you understand the volume of CTAs your CSMs are receiving, their effectiveness at closing their CTAs and CTA Tasks, and the overdue items that most need attention. Filter the dashboard for a certain type of CTA or a CSM team to better understand individual workflows. dwe 7485 instruction manual